ReadMe

## SCADAlarm™ 6.0 SP1 Patch 01 ReadMe

2/21/06

Before installing this patch, it is strongly recommended that you exit all Wonderware® programs, including executable (.exe) files and services.

### Resolved Issues

L00016022 The SCADAlarm software is not able to send SMS messages to the pager because of a unique local UCP protocol.

The SCADAlarm software only supports operation input types of 01 and 30. To use an input type of 01, you must configure an advanced modem setting. This setting has been tested with the KPM service provider. Other service providers may require different settings.

### To configure the modem to use type 01

1. Start Control Panel.

2. Double-click Phone and Modem Options. The Phone and Modem Options dialog box appears.

3. Click the Modems tab.

4. Select your modem and click Properties. The Modem Properties dialog box appears.

5. Click the Advanced tab.

6. In the Extra initialization commands box, type: AT\N0

The AT\N0 command enables normal speed buffered mode and forces the Q6 command. The AT &Q6 command enables asynchronous operation in normal mode (speed buffering). The value 110b is written to S27 bits 3, 1, and 0, respectively.

7. Click OK to close the Modem Properties dialog box.

8. Click OK to close the Phone and Modem Options dialog box.

L00038050 Problems occur during the process of generating, acknowledging, and/or clearing alarms that trigger alphanumeric pages.

Possible symptoms include:

· Access violation in voxapi.dll.

· Access violation in tapi3.dll.

· Alphanumeric paging stops working and is shown as busy in the SCADAlarm software program.

· Voice calls stop working and is shown as busy in the SCADAlarm software program.

· The SCADAlarm software crashes. When the SCADAlarm software is restarted, the device configuration is lost.

L00038442 The "also notify" group is not notified when the alarm occurs if someone in the primary group acknowledges it.

L00039388 The SCADAlarm log messages in the SCADAlarm log file for e-mail delivery are not correct. The message for e-mail notification that is logged in the log file incorrectly depends on the "Maximum number of alarms in one eMail message" setting of the SCADALRM.ini file.

L00039395 "Maximum number of alarms in one eMail message=xxx" and "eMail Acknowledgment Delay (minutes)=xx" are not working correctly.

L00040252 The SCADAlarm status window indicates that the software is busy and shows the "No Answer - PhIO_DialNumber() failed" error message. A call in to SCADAlarm results in a continual busy signal or SCADAlarm never answers the phone. The modem hangs until you restart the system.

L00040374 The PhIO_PlaySoundFile() function fails and the SCADAlarm software hangs when text-to-speech and local annunciation are enabled.

L00041173 The SCADAlarm software handle count increases and therefore the SCADAlarm software stops functioning when the modem dialing fails or when the modem is switched off.

L00041301 The SCADAlarm software stops paging and locally annunciating after the following error message appears: "Access violation at address 03404D75 in module 'voxapi32.dll'. Read of address 00000000." This occurs when you open the driver configuration window during local annunciation.

L00041375 An "Exception in Executive timer call: Range check error" exception occurs, and the SCADAlarm software stops alpha-numeric paging.

L00041505 The SCADAlarm software is unable to play the Z_OCLOK.wav file. A "File not found" exception occurs.

L00043619 If the SCADAlarm software is generating an alarm and an operator calls in at the same time, the SCADAlarm software crashes.

L00043626 In some cases, the modem associated with alphanumeric paging may hang, causing paging to stop until the SCADAlarm software is restarted.

L00043656 If the SCADAlarm software is performing local annunciation for an alarm and an operator calls in at the same time, the operator hears the local annunciation over the phone instead of the operator logon greeting.

L00047095 E-mail notification fails with the following error message: "eMail failed: Access violation".

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### Known Issues

L00047343 The "Access violation at address 03401CD9 in module 'voxapi32.dll'. Read of address 00000000" message is shown in the debug window when there are no modems configured for the SCADAlarm software.

If you are using e-mail notification only, you can work around this issue by making the following change in the SCADAlrm.ini file:

Allow Modem Reset on Failure Flag = 0

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### Known Issues – Documentation

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### Item

### Location of Change

### Existing Documentation

### Change

1 | SCADAlarm.pdf: "Alarm Notification for an "Also Notify" Operator Group" section, page 80 – 81. SCADAlarm.chm: "Alarm Notification for an "Also Notify" Operator Group" topic | SCADAlarm will notify everyone in the "also notify" group at the same time that the first person in the normal security group is notified. SCADAlarm will not require acknowledgement from operators in the "also notify" group. | "SCADAlarm will notify everyone in the "also notify" group after the first person in the normal security group is notified. First, the primary operator is called, and then the "also notify" group is called. If the primary operator acknowledges the alarm in the first call, then the "also notify" group is called with a message that the alarm has been acknowledged. If the primary operator does not acknowledge the alarm in the first call, then the "also notify" group is called with a message that an alarm has occurred. SCADAlarm will not require acknowledgement from operators in the "also notify" group.
If the Notify on clear/recurrence and/or Notify when acknowledged check boxes are selected, these options will apply to the "also notify" group, as well. Everyone in the "also notify" group will be notified at the same time the first person in the normal operator group is notified, and will receive a non-interactive message. | If the Notify on clear/recurrence and/or Notify when acknowledged check boxes are selected, these options will apply to the "also notify" group, as well. Everyone in the "also notify" group will be notified after the first person in the normal operator group is notified, and will receive a non-interactive message.
For example, the specified operator group contains two operators, Bill and Scott. The specified "also notify" group contains two operators, Don and Mary, who are supervisors. When the alarm occurs, SCADAlarm will contact Bill and expect an alarm acknowledgement. SCADAlarm will also contact both Don and Mary at the same time Bill is called, but will not expect acknowledgement. | Delete this paragraph.

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